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Wellington Spices

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New Zealand Wholesale, Retail, and Online Spices

Cancellations & Returns

We understand that sometimes products need to be returned. Whether your item has developed a fault, is damaged or is no longer required, we can help you out.

Returning your product to store

Regardless of how you purchased your product from us, it can be returned to your local Wellington Spices store. You can find our store here.

An unwanted product can be returned within 14 days of delivery as long as it's still in original, unopened packaging.

Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt or an online sales invoice.

We cannot return unwanted items after 14 days of purchase, nor can we return items that have been used.

In accordance with distance selling regulations, unwanted products bought online can be returned open within 7 working days from the day after delivery. However, they must include all original packaging, be in as new condition and not used.

Items delivered direct from the Manufacturer cannot be returned to one of our stores.

Faulty products

You have the option of an exchange or refund if the fault occurs within 14 days of delivery. If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a prompt exchange service. In all cases we reserve the right to inspect the product and verify the fault.

We do not cover faults caused by accident, neglect, misuse or normal wear and tear.

Items delivered direct from the Manufacturer cannot be returned to our store.

Returning over the phone

If you cannot make it to a store or get online, web and phone purchases can be returned over the phone. Please call (04) 939 2424 to speak to one of our colleagues to discuss a refund or exchange. Please have your order number handy to speed up the process.

Wellington Spices